Frequently Asked Questions
Questions? Start here
Everything you need to know about Batana butter and your order.
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Payment
Product & use
Orders
Customer service
Returns
Shipping & delivery
Is it safe to pay on your site?
Yes, all payments are handled through secure, encrypted payment solutions. We never store your payment details.
Is it 100% natural?
Yes. Mooz Batana Butter is made from 100% natural ingredients, with no unnecessary additives.
Will I receive an order confirmation?
Yes, you'll receive an order confirmation by email shortly after placing your order. If you don't see it, please check your junk or spam folder.
Does it promote hair growth?
Yes. With regular use, Batana Butter can support healthier hair growth by strengthening the hair roots and improving scalp conditions.
What are your opening hours?
Our customer service team is available Monday to Friday, 9am–5pm (CET).
Which payment methods do you accept?
You can pay with credit card, debit card, Klarna or Paypal.
Where can I find my order number?
Your order number can be found in the order confirmation email you received when you placed your order.
What is your returns policy?
You have 14 days from receipt to return unopened items. For hygiene reasons, we're unable to accept returns of opened Batana Butter.
How long does a refund take?
Refunds are processed within 14 days of us receiving the item and confirming that the return conditions have been met.
How long does delivery take?
Standard delivery takes 1–3 working days, depending on your location.
How long before I notice results?
This varies from person to person. Many people notice softer, shinier hair after the first use, while improvements in strength and growth typically become more visible with regular use over time.
How often should I use it?
For most people, 2–3 times a week is enough. If your hair is very dry or damaged, you can use it more frequently.
How do I use Batana Butter?
Take a small amount and warm it between your palms until it softens. Massage into your scalp and hair, and leave it to work for at least 30 minutes — or longer for a deeper treatment — before rinsing out. It can also be used in small amounts on the lengths as a leave-in conditioner.
How do I get in touch?
You can reach us by email at kundeservice@mooz.no, or by sending us a message through the contact form on our website.
How do I place an order?
Simply add the products you'd like to your basket, proceed to checkout and follow the instructions for payment and delivery.
How do I return an item?
Send an email to kundeservice@mooz.no to start your return. Please include your order number (for example #10044) or the email address you used when placing your order. You'll find your order number in your order confirmation.
How do I track my order?
Once your order has been placed, you'll receive all the tracking information you need by email. You can then track your parcel through the carrier's website or app.
What is Batana Butter?
Mooz Batana Butter is made from batana oil — a natural oil extracted from the nuts of the American oil palm. Batana has been used in Honduras for over 600 years to care for hair and scalp. It's rich in fatty acids, vitamins and antioxidants that nourish, strengthen and add shine, and is also known to support healthy hair growth.
Where does batana come from?
Batana is extracted from the nuts of the Elaeis oleifera palm tree, which grows in Central America. The oil we use is sustainably harvested in Honduras, with respect for traditional methods and local communities.
I've entered the wrong address — what do I do?
We'll always do our best to help if something goes wrong. Once a parcel has been dispatched, we're unfortunately unable to change the address — but please get in touch at kundeservice@mooz.no as soon as possible and we'll see what we can do.
Can I pay by invoice?
Yes, through Klarna you can choose to pay by invoice.
Can I change or cancel my order?
We process orders quickly, but we'll always try to help if you need to make changes or cancel. Once an order has been dispatched, we're unable to make amendments. Please contact us at kundeservice@mooz.no and we'll do our best.
Do I need to pay customs or import fees?
No — with Mooz, there are no customs charges, extra VAT or hidden costs. The price you see is always the price you pay.
When will I be charged for my order?
Payment is taken when your order is confirmed. If you use Klarna, you can choose to pay immediately, defer payment, or split it into instalments.
How quickly do you respond?
We always aim to respond as quickly as possible — usually within 24 hours on weekdays.
Is Batana Butter suitable for all hair types?
Yes. Batana Butter works for all hair types. Simply adjust the amount to suit your needs: a little goes a long way for fine hair, while drier or curlier hair may benefit from a more generous application.
How does rosemary contribute to the product?
Rosemary is known to stimulate blood circulation in the scalp and support healthy hair growth. Combined with batana, it provides a balanced and effective treatment.
What does Batana Butter do for my hair?
It provides deep nourishment, reduces breakage and helps promote stronger, shinier-looking hair. It also supports healthy hair growth by conditioning and stimulating the scalp.
Is my order sent with tracking from a UK warehouse?
All orders are dispatched from our warehouse in Oslo, Norway, with full tracking, delivered directly to you.
The tracking says my parcel has been delivered — but I haven't received it.
If your parcel hasn't arrived at your door, it's likely been left at your nearest collection point. You should receive a notification by SMS or a card through your letterbox with details of how to collect it.
Will my hair feel greasy or heavy?
Not if you use the right amount. Start with a small amount, you can always add more if needed.
Navigation
Payment
Is it safe to pay on your site?
Yes, all payments are handled through secure, encrypted payment solutions. We never store your payment details.
Which payment methods do you accept?
You can pay with credit card, debit card, Klarna or Paypal.
Can I pay by invoice?
Yes, through Klarna you can choose to pay by invoice.
When will I be charged for my order?
Payment is taken when your order is confirmed. If you use Klarna, you can choose to pay immediately, defer payment, or split it into instalments.
Product & Use
Is it 100% natural?
Yes. Mooz Batana Butter is made from 100% natural ingredients, with no unnecessary additives.
Does it promote hair growth?
Yes. With regular use, Batana Butter can support healthier hair growth by strengthening the hair roots and improving scalp conditions.
How long before I notice results?
This varies from person to person. Many people notice softer, shinier hair after the first use, while improvements in strength and growth typically become more visible with regular use over time.
How often should I use it?
For most people, 2–3 times a week is enough. If your hair is very dry or damaged, you can use it more frequently.
How do I use Batana Butter?
Take a small amount and warm it between your palms until it softens. Massage into your scalp and hair, and leave it to work for at least 30 minutes — or longer for a deeper treatment — before rinsing out. It can also be used in small amounts on the lengths as a leave-in conditioner.
What is Batana Butter?
Mooz Batana Butter is made from batana oil — a natural oil extracted from the nuts of the American oil palm. Batana has been used in Honduras for over 600 years to care for hair and scalp. It's rich in fatty acids, vitamins and antioxidants that nourish, strengthen and add shine, and is also known to support healthy hair growth.
Where does batana come from?
Batana is extracted from the nuts of the Elaeis oleifera palm tree, which grows in Central America. The oil we use is sustainably harvested in Honduras, with respect for traditional methods and local communities.
Is Batana Butter suitable for all hair types?
Yes. Batana Butter works for all hair types. Simply adjust the amount to suit your needs: a little goes a long way for fine hair, while drier or curlier hair may benefit from a more generous application.
How does rosemary contribute to the product?
Rosemary is known to stimulate blood circulation in the scalp and support healthy hair growth. Combined with batana, it provides a balanced and effective treatment.
What does Batana Butter do for my hair?
It provides deep nourishment, reduces breakage and helps promote stronger, shinier-looking hair. It also supports healthy hair growth by conditioning and stimulating the scalp.
Will my hair feel greasy or heavy?
Not if you use the right amount. Start with a small amount, you can always add more if needed.
Orders
Will I receive an order confirmation?
Yes, you'll receive an order confirmation by email shortly after placing your order. If you don't see it, please check your junk or spam folder.
How do I place an order?
Simply add the products you'd like to your basket, proceed to checkout and follow the instructions for payment and delivery.
I've entered the wrong address — what do I do?
We'll always do our best to help if something goes wrong. Once a parcel has been dispatched, we're unfortunately unable to change the address — but please get in touch at kundeservice@mooz.no as soon as possible and we'll see what we can do.
Can I change or cancel my order?
We process orders quickly, but we'll always try to help if you need to make changes or cancel. Once an order has been dispatched, we're unable to make amendments. Please contact us at kundeservice@mooz.no and we'll do our best.
Customer Service
What are your opening hours?
Our customer service team is available Monday to Friday, 9am–5pm (CET).
Where can I find my order number?
Your order number can be found in the order confirmation email you received when you placed your order.
How do I get in touch?
You can reach us by email at kundeservice@mooz.no, or by sending us a message through the contact form on our website.
How quickly do you respond?
We always aim to respond as quickly as possible — usually within 24 hours on weekdays.
Returns
What is your returns policy?
You have 14 days from receipt to return unopened items. For hygiene reasons, we're unable to accept returns of opened Batana Butter.
How long does a refund take?
Refunds are processed within 14 days of us receiving the item and confirming that the return conditions have been met.
How do I return an item?
Send an email to kundeservice@mooz.no to start your return. Please include your order number (for example #10044) or the email address you used when placing your order. You'll find your order number in your order confirmation.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 1–3 working days, depending on your location.
How do I track my order?
Once your order has been placed, you'll receive all the tracking information you need by email. You can then track your parcel through the carrier's website or app.
Do I need to pay customs or import fees?
No — with Mooz, there are no customs charges, extra VAT or hidden costs. The price you see is always the price you pay.
Is my order sent with tracking from a UK warehouse?
All orders are dispatched from our warehouse in Oslo, Norway, with full tracking, delivered directly to you.
The tracking says my parcel has been delivered — but I haven't received it.
If your parcel hasn't arrived at your door, it's likely been left at your nearest collection point. You should receive a notification by SMS or a card through your letterbox with details of how to collect it.
